Returns & Exchanges

We want you to love your North Drinkware. If you are not satisfied with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Return

  Email our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Securely

  Place the unused glassware back in its original mountain tube and outer shipping box with protective padding.

• 3.
  Ship It Back

  Affix the provided return shipping label and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our team inspects the item, a refund will be processed to your original payment method within 5-7 business days.